customer service

If you have any further questions, please feel free to contact us by email at kundenservice@avani-collection.com

Returns

You have the right to return or exchange your order within fourteen (14) days from the day on which the goods were delivered to you.

  • If you want to return an item, simply email us at kundenservice@avani-collection.com, tell us your order number and the reason for your return. Our customer service will guide you through the quick process.
  • Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.
  • Returns have to be paid by you, so choose to drop off your package at your preferred return location.
  • Once we have received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded.
Exchange

Free return shipping if we have sent you the wrong item or size or your product arrived damaged. You have to pay for return shipping if you want to exchange your product for another size or the package is returned because it has not been picked up at the post office.

We currently do not offer exchanges. If you want to exchange for another size, colour or style, please place a new order.

DELIVERY TIME

3-13 Days

Tracking

Please send us an email at info@avani-collection.com
and request a tracking number. You will receive this from us by mail.

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